FAQ

Fortunately, visuals are not the type of thing that causes problems or requires a guarantee. Even so, you may have some questions. Here you'll find answers to the most common inquiries.

I need a different video codec. Must I purchase the same VJ pack twice?

No. If you need a different video codec, request it through the contact form. You will then receive the new video codec at no additional cost.

Where can I use the VJ loops purchased from VJ Galaxy?

You can play all VJ loops in live streams, live performances, broadcasts, music visualizers, music videos, museums, video games, films, and any other medium that your creativity deems appropriate.

How many times can I use the VJ loops?

There is no limit.

What to do if the video loops don't play?

The most likely cause of a video loop not playing is that you have not installed the corresponding video codec on your computer yet. For example, to display the Resolume's DXV 3 Codec correctly, first, you will need to download it from the Resolume website.

My hard drive has died. How do I download my VJ packs again?

Submit a request through the contact form, and as soon as possible, you'll receive the links to download all your VJ packs again.

I have purchased the same VJ pack twice. Can I request a refund?

Yes, of course. Request it through the contact form, and in less than twenty-four hours, you will get your refund.


Can I sell my VJ loops on VJ Galaxy?

No, sorry. VJ Galaxy does not have the infrastructure to act as a marketplace. If you want to sell your VJ footage, take a look at the marketplaces that appear in the post 10 Best Websites to Download VJ Loops.

If you didn't find an answer to your question here, try submitting your inquiry through the contact form.