FAQ

Fortunately, visuals generally don’t cause problems or require a guarantee. However, you might have some questions. Here are answers to the most common inquiries.

I need a different video codec. Do I have to purchase the same VJ pack again?

No. If you need a different video codec, request it through the contact form. You will receive the new video codec at no additional cost.

Where can I use the VJ loops purchased from VJ Galaxy?

You can use the VJ loops in live streams, live performances, broadcasts, music visualizers, music videos, museums, video games, films, and any other medium that suits your creativity.

How many times can I use the VJ loops?

There is no limit.

What should I do if the video loops don’t play?

The most common reason for video loops not playing is that the necessary video codec is not installed on your computer. For example, to properly display Resolume’s DXV 3 Codec, you need to download it from the Resolume website first.

My hard drive has crashed. How can I re-download my VJ packs?

Submit a request through the contact form, and you will receive the download links for all your VJ packs as soon as possible.

I accidentally purchased the same VJ pack twice. Can I request a refund?

Yes, you can. Request it through the contact form, and you will receive your refund within twenty-four hours.

Can I sell my VJ loops on VJ Galaxy?

No, unfortunately. VJ Galaxy does not support a marketplace for selling content. If you want to sell your VJ footage, check out the marketplaces listed in the post 10 Best Websites to Download VJ Loops.

Can I download specific VJ loops instead of an entire VJ pack?

To download only the VJ loops you need, visit VJ Galaxy's Adobe Stock Portfolio.

I need a logo animation. What is the cost?

The price for a logo animation ranges from €270 to €720 ($300 to $800 USD), depending on your specific requirements and the complexity of the animation. For a precise quote, please provide detailed information about your needs through the contact form.

I need a custom VJ loop. What is the cost?

The price for a custom video loop, with a length ranging from 4 to 32 seconds, is between €90 and €180 ($100 to $200 USD). The final cost will depend on the complexity and specific needs of your project. Please reach out via the contact form for a tailored quote.

If you didn't find the answer to your question here, please submit your inquiry through the contact form.